ISP & WIPS Course 5: ISP Network Monitoring, Troubleshooting & Operations
Learn to troubleshoot ISP network faults systematically, interpret diagnostic results, monitor network performance, and document incidents effectively.
- Average rating
- Not yet rated
- Rating stars
- Ratings count
- (0 ratings)
- Learner count
- 0 learners
Created by Centipid Academy
Last updated 10/2026
English
32 min
Self-paced
Intermediate
USD 38.46
What you’ll learn
The learner can follow a repeatable troubleshooting workflow.
The learner can interpret basic diagnostic results and narrow down fault location.
The learner can identify when a complaint is caused by congestion or poor path quality.
The learner can collect useful evidence before making configuration changes.
The learner can explain what an ISP should monitor and when an alert needs action.
The learner can produce a clear incident report and handover after resolving a fault.
Explore related topics
Course content
7 sections 14 lectures 2h 40m total length
Introduction To ISP & WISP Intermediate Training Program 1 lecture
Overview of the Program
This module introduces this intermediate program, which moves learners from basic networking knowledge into practical ISP and WISP operations. It focuses on rea...
10 min
ISP Troubleshooting Methodology 2 lectures
ISP Troubleshooting Methodology
After this lesson, the learner should be able to follow a repeatable troubleshooting workflow.
10 min
Knowledge Check: ISP Troubleshooting Methodology
Complete this module assessment after finishing the lesson content.
10
Ping, Traceroute, DNS and Reachability 2 lectures
Ping, Traceroute, DNS and Reachability
After this lesson, the learner should be able to interpret basic diagnostic results and narrow down fault location.
10 min
Knowledge Check: Ping, Traceroute, DNS and Reachability
Complete this module assessment after finishing the lesson content.
10
Bandwidth, Latency, Jitter and Congestion 2 lectures
Bandwidth, Latency, Jitter and Congestion
After this lesson, the learner should be able to identify when a complaint is caused by congestion or poor path quality.
10 min
Knowledge Check: Bandwidth, Latency, Jitter and Congestion
Complete this module assessment after finishing the lesson content.
10
MikroTik Monitoring and Packet Tools 2 lectures
MikroTik Monitoring and Packet Tools
After this lesson, the learner should be able to collect useful evidence before making configuration changes.
10 min
Knowledge Check: MikroTik Monitoring and Packet Tools
Complete this module assessment after finishing the lesson content.
10
NOC Monitoring, SNMP and Alerting 2 lectures
NOC Monitoring, SNMP and Alerting
After this lesson, the learner should be able to explain what an ISP should monitor and when an alert needs action.
10 min
Knowledge Check: NOC Monitoring, SNMP and Alerting
Complete this module assessment after finishing the lesson content.
10
Incident Handling and Reporting 2 lectures
Incident Handling and Reporting
After this lesson, the learner should be able to produce a clear incident report and handover after resolving a fault.
10 min
Knowledge Check: Incident Handling and Reporting
Complete this module assessment after finishing the lesson content.
10
Requirements
- Intermediate level course delivered in a self-paced format.
Description
This course develops practical ISP troubleshooting skills, covering diagnostic workflows, fault isolation, and the identification of congestion and poor network path quality. Learners will practise gathering evidence before making configuration changes and understanding what to monitor and when alerts require action. The course also covers incident reporting and handover to support clear communication after resolving network faults.
Learn to troubleshoot ISP network faults systematically, interpret diagnostic results, monitor network performance, and document incidents effectively.
Learner reviews
No reviews yet.
Related Courses